Everything You Need to Know About HVAC Warranties and Guarantees

After the installation of a system in your home, such as a new water heater, air conditioner, or furnace, you’re often handed a paper or packet on the warranty and guarantee of your new item—but if we’re being honest, few people even read the warranty information, and even fewer understand it. 

As a local family-owned company serving Indiana for over 60 years, we understand the importance of clarity when it comes to warranties and guarantees in professional services. 

In this blog, we provide valuable insights into understanding these crucial aspects.

Types of HVAC Warranties

HVAC warranties come in various types, including manufacturer warranties, extended warranties, labor warranties, and home warranties. 

Each type offers different levels of coverage and protection against breakdowns or malfunctions. By understanding these options, homeowners can choose the most suitable warranty for their needs.

Manufacturer Warranties

Manufacturer warranties, also known as base warranties or limited warranties, are typically included with the purchase of a new product or equipment. These warranties are provided directly by the manufacturer and cover defects in materials or workmanship for a specified period after the purchase date. 

Manufacturer warranties vary in duration and coverage depending on the product and manufacturer. They often cover parts but may not include labor costs for repairs. Manufacturer warranties are usually free of charge and automatically provided with the product.

Extended Warranties

Extended warranties, also known as service contracts or protection plans, are additional warranties purchased separately from the manufacturer’s warranty. These warranties extend the coverage beyond the manufacturer’s warranty period for an additional cost. 

Extended warranties typically cover the same types of issues as the manufacturer warranty, including defects and malfunctions, but may offer longer coverage periods and additional benefits such as coverage for labor costs. 

Homeowners may choose to purchase extended warranties for added peace of mind and protection against unexpected repair expenses.

Labor Warranties

Labor warranties specifically cover the cost of labor for repairs or replacements performed by a technician. While manufacturer warranties and extended warranties may cover the cost of parts, labor warranties ensure that homeowners are not responsible for paying the labor costs associated with covered repairs. 

Labor warranties may be included with the purchase of new equipment or offered as an additional option for an extra fee. These warranties are especially valuable for homeowners seeking protection against expensive repair bills.

Home Warranties

Home warranties, also known as residential service contracts, provide coverage for various home systems and appliances, including HVAC systems, plumbing, electrical, and kitchen appliances. Unlike manufacturer warranties, which typically cover specific products or equipment, home warranties offer comprehensive coverage for multiple items within the home. 

Home warranties are usually purchased separately from homeowner insurance policies and may cover repair or replacement costs for covered items due to normal wear and tear. Home warranties are renewable annually and may offer different levels of coverage depending on the homeowner’s needs and budget.

Each type of warranty serves a distinct purpose and provides different levels of coverage. Understanding the differences between manufacturer warranties, extended warranties, labor warranties, and home warranties can help homeowners make informed decisions when purchasing protection for their home systems and appliances.

Warranty and Guarantee Basics

Warranties and guarantees are vital components of any service agreement, offering you assurance and peace of mind. There are some key factors to consider when evaluating warranties, such as:

1. Length of Coverage and Start Date

The duration of coverage and the start date are critical aspects of any warranty. Standard coverage lengths for HVAC warranty can range from one year to a lifetime, depending on the manufacturer. 

With such a large range of coverage, it’s essential for homeowners to know these details to understand the extent of their protection.

2. Covered Equipment and Exclusions

Knowing which parts and components are covered under the warranty is essential. Homeowners should review the list of excluded parts to ensure clarity on what is and isn’t protected. 

At Supreme, we provide transparent information about the coverage of our warranties to ensure our customers’ confidence in our services.

4. Claims Process and Labor Costs

Knowing how to make a claim under the warranty and understanding any associated labor costs are essential considerations. 

While specific repairs may be covered, labor costs or service fees related to the repair may not be included in the warranty. It’s crucial to understand the importance of being informed about potential additional expenses.

5. Conditions for Use and Warranty Registration

Understanding the conditions for use outlined in the HVAC warranty terms is crucial to avoid potential voiding of the warranty. Additionally, homeowners should be aware of the warranty registration process, which may offer benefits or extended coverage. 

We encourage our customers to register their warranties promptly to take full advantage of the benefits, and fully understand when and how their warranty could be voided.

Understanding the Conditions for Use and How it Affects Your Warranty

The conditions for use outlined in warranty terms typically refer to specific requirements or guidelines that must be followed to maintain the validity of the warranty. 

These conditions are put in place to ensure that the equipment or service covered under the warranty functions properly and remains in good condition throughout the warranty period. 

However, this can be a point of frustration for a homeowner who finds out their warranty was voided due to the Conditions for Use being violated. 

Here are some common examples of conditions for use often found in warranty terms:

  • Proper Installation: Many warranties stipulate that the equipment must be installed by a licensed professional according to manufacturer guidelines. Improper installation can lead to malfunctions or damage, which may void the warranty.
  • Regular Maintenance: Homeowners are often required to perform regular maintenance on the equipment as specified in the manufacturer’s instructions. This can include tasks such as cleaning, lubrication, and filter replacement. Neglecting maintenance can result in premature wear and tear, impacting the equipment’s performance and potentially voiding the warranty.
  • Correct Usage: Warranty terms may include provisions regarding the proper use of the equipment. This could involve guidelines on temperature settings, operational procedures, and usage limitations. Using the equipment inappropriately or for purposes outside of its intended function may invalidate the warranty.
  • Environmental Considerations: Some warranties may specify environmental conditions under which the equipment should be operated. For example, exposure to extreme temperatures, humidity levels, or corrosive substances could affect the equipment’s performance and longevity. Adhering to these environmental guidelines is crucial for maintaining warranty coverage.
  • Compliance with Regulations: Compliance with local building codes and regulations is often a condition for warranty coverage. Failure to comply with relevant codes or regulations during installation or operation of the equipment can result in warranty voidance.
  • Original Purchaser: In many cases, warranties are only valid for the original purchaser of the equipment and may not be transferable to subsequent owners. This condition emphasizes the importance of registering the warranty promptly after purchase.
  • Notification of Changes: Some warranties require homeowners to notify the manufacturer or service provider of any changes or modifications made to the equipment or its installation. Failure to do so may result in warranty voidance.

    Understanding and adhering to these conditions for use is essential for homeowners to ensure that their equipment remains covered under the warranty throughout the specified period. 

    Failure to comply with these conditions may result in denial of warranty claims or termination of warranty coverage. Therefore, it’s important for homeowners to carefully review and understand the warranty terms before purchasing equipment or services.

    Supreme Offers Transparent Warranties. Learn More Today!

    HVAC warranty and guarantees play a crucial role in ensuring customer satisfaction and protection in professional services. By considering the factors outlined above, homeowners can make informed decisions when evaluating warranties. 

    At Supreme PHC, we are committed to transparency, reliability, and customer satisfaction, providing our customers with peace of mind for over six decades.

    For more information or to schedule your next HVAC service, contact us today!